Kübra Yılmaz - 9

FORMAL LETTER

You recently took a train journey but you left an important item on the train. You phoned the train company to report it but you were not pleased with the response.

Write a letter to the manager of the train company. In your letter

• describe the item you left on the train

• say why you were not pleased with the train company's response to your phone call

• explain what you want the manager to do about it

Dear Sir or Madam,

I recently travelled by your agency train at 5 o’clock from Istanbul to Eskisehir on High Speed Train Express, Nov 13. I am writing to report about an important item that I left on the train.

When I returned home, I discovered that I had left my hard disk with all my important presentations that I prepared in two years. My name and address are written on the top of the hard disk and its colour is black. It must have fallen off my lap onto the floor.

Firstly, I tried to remember when I saw my hard disk, then I realized that the last time that I used my hard disk was on the train during my travel. As a result, I immediately phoned your station, but unfortunately the given response was unsitisfactory.

I am so worried that I will not be able to access my hard disk any longer. I would really appreciate if you could kindly take some efforts to find my hard disk. If the case is found, please courier it to me at 26320, Eskisehir as early as possible. I would be happy to pay the courier charges.

Hoping to hear from you soon!

Yours faithfully,

Kubra Yilmaz.