Merve Cura - 20

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The given pie charts illustrate the proportion of the ratings of a hotel's customer service according to the questionnaire filled by the hotel's guests in the years 2005 and 2010. Overall, it is crystal clear that the customer service quality experienced dramatic changes over the years.

A brief examination of the charts reveals that more than a third of the customers evaluated customer service as poor or very poor, with the percentages 21% and 15%, respectively. After a five-year time period, the proportion of the visitors who reported that they had a poor or very poor service declined to nearly a third, with 12% and 4% values, respectively.

As it can be seen from the charts, many drastic changes occurred in the customers' evaluation of the service quality. The percentage of the visitors who claimed an excellent service quality rose from one in twenty to slightly less than a third. The proportion of the good ranking took the lion's share of the 2010 evaluation, which was not more than 13% in 2005. Another change which is needed to mention was in the proportion of people who reported a satisfactory service. In the year 2005, guests who were satisfied with the service was slightly less than half of all visitors, while in the year 2010 this proportion was not even one fifth of all visitors.