Berfin Bozdemir - 9

The charts below show the results of a questionnaire that asked visitors to answer how they rated the hotel's customer service of the Parkway Hotel. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The pie charts illustrate the conclusion of a survey in which the Parkway Hotel asked some questions to 100 guests about their customer service in two different years 2005 and 2010. Overall, it can be clearly seen from the changing opinions that the customer service of the hotel was developed.

The Parkway Hotel was mostly voted as Satisfactory by the guests in 2005 with the major proportion 45%, when 14% of guests voted the hotel as Good. However, in 2010 the situation changed in an affirmative way owing to the rate of Good supporters increased to 39%. Despite the fact that the visitors who thought the hotel was Excellent were in a minority with 5% in 2005, their votes had a sharp rise and experienced a nearly fivefold increase with 28% in the second survey. In this way, the holders of the idea thought that the hotel was Excellent and Good and reflected this to the survey as a lionshare with 67% in total, in 2010.

Moving to the other aspects, we immediately notice that the votes of Very Poor and Poor had a massive decrease from 15% to 4% and from 21% to 12%, respectively. This situation also supports the idea that the Customer Service of the Parkway Hotel had an improvement over the five years as it is evident from the views of the visitors.